Back to home

Privacy Policy

Last updated June 16, 2026

This Privacy Policy explains how SMB AI Hub (“SMB AI Hub”, “we”, “us”, or “our”), operated by Agent Scaler Inc. and C Marketing Inc., collects, uses, and shares information when you use our website at smbaihub.com and our related products and services (the “Service”).

1. Information we collect

Information you provide

  • Account & business details — name, email address, business name, and profile information you add during sign-up and onboarding.
  • Content — information you create or upload to power the Service, such as knowledge-base entries, contacts, brand assets, agent and campaign configurations, and the messages you exchange with the AI.
  • Payment information — handled by our payment processor (Stripe). We receive limited billing details (such as plan, status, and the last four digits of a card) but do not store full card numbers.
  • Support & communications — information you provide when you contact us or request access to the beta.

Information collected automatically

  • Usage & log data — actions taken in the Service, device and browser information, IP address, and timestamps.
  • Cookies & similar technologies — used to keep you signed in, remember preferences, and understand how the Service is used.

2. How we use information

  • Provide, operate, maintain, and secure the Service.
  • Power AI features you request, including generating responses, content, and automations.
  • Process payments and manage subscriptions.
  • Communicate with you about your account, updates, and support.
  • Monitor, troubleshoot, and improve the Service.
  • Detect, prevent, and address fraud, abuse, and security issues.
  • Comply with legal obligations.

3. AI processing

Some features rely on third-party AI providers (such as OpenAI and Anthropic). Content you submit to those features may be transmitted to and processed by these providers to generate outputs. We use their business offerings and configurations intended to keep your content confidential and, where offered, to exclude it from training their general models. AI-generated outputs can be inaccurate or incomplete — you are responsible for reviewing them before use.

4. How we share information

We do not sell your personal information. We share information only as described below:

  • Service providers (subprocessors) — vendors who process data on our behalf to run the Service, including hosting and infrastructure (Supabase, Vercel), payments (Stripe), email (Resend), AI providers (OpenAI, Anthropic), telephony and messaging (such as Twilio, Telnyx, and Meta), voice (such as ElevenLabs), sign-in and maps (Google), and our agent runtime (Agent Scaler). Each is bound by contractual confidentiality and data-protection obligations.
  • Legal & safety — when required by law or to protect rights, safety, and the integrity of the Service.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
  • With your direction — when you connect an integration or otherwise instruct us to share information.

5. Google user data

If you connect a Google account, SMB AI Hub accesses limited Google user data through Google APIs, only to provide features you explicitly enable:

  • Send email (Gmail) — to send messages and follow-ups from your Gmail address when you or your AI assistant compose and confirm them. We do not read or delete your email.
  • Calendar (events) — to find open times and to create or update calendar events (including Google Meet links) when you book a meeting through the Service.
  • Contacts — when you choose to import contacts, to read your Google contacts, including auto-saved “Other contacts”, and add them to your private contact list in SMB AI Hub. This access is read-only.

SMB AI Hub’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide and improve the user-facing features described above. We do not sell Google user data, do not use it for advertising, and do not use it to train generalized or non-personalized AI/ML models. We do not allow humans to read your Google user data except with your consent, for security or abuse investigations, to comply with applicable law, or where the data has been aggregated and anonymized. You can disconnect Google at any time in your account settings, which revokes our access.

6. Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described below; some information may be retained where required or permitted by law.

7. Security

We use technical and organizational measures designed to protect your information, including encryption in transit, access controls, and tenant isolation. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights & choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can exercise these rights, or close your account, by contacting us at info@smbaihub.com. You may also manage certain information directly in your account settings.

9. International transfers

We and our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for such transfers.

10. Children

The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Third-party links

The Service may link to third-party websites and services that we do not control. Their privacy practices are governed by their own policies.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date and, where appropriate, provide additional notice.

13. Contact us

Questions about this Privacy Policy? Contact us at info@smbaihub.com.